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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A pop-up window will show up. It includes detailed info about all the actions that you can perform on the given page. Each popup shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge variety of instructional video clips explaining how to use our web hosting Control Panel. They're created for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly get to know our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, take a look at our extensive FAQ database, which comprises questions asked by real users and offers real solutions. We periodically "revamp" our FAQ database with new articles so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you need in the FAQ database either, we have a excellent team of support engineers available 24/7 and ready to assist you with any query. Each support ticket you submit will be answered in less than sixty minutes (the average response time is just twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 318737

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com